Noover Privacy Policy

Table of Contents

 

Noover Pty Ltd, ABN 57 664 215 865 (“Noover”) is incorporated in Australia. It provides registered users with the ability to access and pay for ticketless parking and related services a t participating car parks (“Services”). The Services are delivered via the Noover website, https://noover.com (“Website”).

In this Privacy Policy where we use the word “you” we mean a visitor to our Website; a person who has registered an account (“Account”) with Noover via the Website (“Account Holder”); or a person who contacts us through other means, such as email or telephone.

Aim

Noover respects your privacy and is committed to ensuring the integrity and security of the personal information you entrust to us. Our staff are trained to protect your personal information in accordance with our policies, procedures and systems.

We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“APPs”).

Policy

This Privacy Policy sets out how we manage and secure your personal information and your rights relating to it. It also describes the kinds of personal information that we hold and for what purposes, and how that information is collected, held, used and disclosed.

This policy is easy to access and is available on our website at https://noover.com. You may request a copy of the policy by contacting our Privacy Officer in accordance with the contact details set out below.

Please read this policy carefully before you provide us with any personal information.

We will review this policy from time to time. We encourage you to check our website regularly as any updated policy will be available on our website.

1. Types of information we collect and hold

  1. If you are an Account Holder, the personal information we may collect from you includes: your full name, contact details such as phone number and email address, vehicle make and model, vehicle registration State and number, Account log-in credentials, and any other information that we consider to be reasonably necessary in connection with your Account.
  2. When you respond to Noover emails, we collect your email address, name and any other information you choose to include in the body of your email or responses.
  3. If you contact us by phone, we will collect the phone number you use to call us. If you contact us by phone, webform or social media platforms or otherwise, we may collect additional information in order to verify your identity. Please note that we will only interact with you on confidential matters via a secure forum.
  4. When you visit our Website either we or our hosting service provider will record information (such as your computer’s IP address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit.
  5. We will only collect sensitive information about you with your consent where that information is reasonably necessary for our functions, unless the collection of the sensitive information is permitted under the Privacy Act.
  6. We may collect personal information about you because the collection of the information is required or authorised by law or a court/tribunal order.

2. Cookies and other analytics tools

  1. Our Website uses cookies and other tools such as web beacons to help us analyse your use of our Website, diagnose technical issues, and provide certain functionality within our Services, and to help us to operate efficiently. In doing so they record information about your use of the Website, some of which will, in isolation or when coupled with other information, be information which could reasonably be used to identify you.
  2. You can set your browser to notify you before you receive a cookie which allows to not accept the cookie. You may also turn off cookies. If you do so, some pages on the Website may not work properly.
  3. The information which may be collected includes technical data such as browser and device data, location data, and IP address usage data, such as time spent on the Website, pages visited, links clicked.
  4. We use Google Analytics, a website analysis service provided by Google LLC to better understand our customers and provide targeted advertising to suit our customer’s interests and preferences.
  5. By using our Website you consent to the processing of your personal information by Google in accordance with Google’s policy which can be found at the following link: www.google.com/policies/privacy/partners/ . To opt out of Google Analytics’ use of cookies, an add on is available at the following link: https://tools.google.com/dlpage/gaoptout.
  6. We also use Google Analytics to measure marketing activity and monitor website usage and other online statistical and analytical data. This enables us to generate detailed statistics about traffic to our Website, traffic sources and how users interact with our Website and third party websites. We also measure and record conversions and sales.
  7. The information collected includes how often users visit our Website, what links they click, the user’s IP address, geolocation, browser and operating system and what other sites a user visited before coming to our Website.
  8. The information collected by Google Analytics is governed by Google Analytics’ Terms of Service, which can be found at the following link: https://www.google.com/analytics/terms/us.html.
  9. Further information about how Google Analytics collects and processes your personal information can be found at the following link: https://policies.google.com/technologies/partner-sites.

3. Collection directly from you

  1. We collect your personal information so that we can perform our functions and activities and provide you with the Services. We will, if it is reasonable and practical to do so, collect personal information directly from you.
  2. We collect personal information from you through Webforms, our Website, including through ‘contact us’ forms, resource downloads, email sign-ups, phone calls, social media and when you become an Account Holder, at various points throughout your use of the Services.

4. Collection from other sources

  1. Sometimes we collect personal information about you from other sources when it is necessary to do so.
  2. This may happen where:
    1. you have consented to the collection of the information from someone else;
    2. we are required or authorised by law to collect the information from someone else; or
    3. it is unreasonable or impracticable to collect the information from you personally.

5. What happens if you do not provide us with your personal information?

  1. You may choose not to provide certain personal information to us, in which case we may not be able to provide some functionality of the Services to you, or to respond to your requests.
  2. In certain circumstances, for example, if you are a visitor to our Website you can choose to provide information anonymously or to use a pseudonym.

6. Unsolicited personal information

  1. If we collect personal information about you that we did not ask for, we will check whether we could have collected that information ourselves.
  2. If we could have collected the information, we will handle it in the same way we handle other information we collect from you.
  3. If we could not have collected the personal information and the information is not contained in a Commonwealth record, we will destroy the information or de-identify the information provided it is lawful and reasonable to do so.

7. Notification of personal information

  1. We may collect your personal information directly from you, but sometimes we collect your personal information from third parties or you may not be aware that we have collected your personal information.
  2. When we receive your personal information, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.

8. Protecting personal information

  1. We are committed to keeping your personal information secure.
  2. We may store your personal information in different ways, including physical and electronic form. We use technical and organisational measures to protect the personal information we hold and the information is stored within secure systems that are protected in controlled facilities.
  3. We (including our employees and authorised agents) treat all personal information as confidential. We will take reasonable steps to ensure that personal information is protected from misuse, interference and loss, and unauthorised access, modification and disclosure.

9. What happens if we no longer need your personal information?

  1. If we no longer need your personal information for any purpose, we will take reasonable steps to destroy or permanently de-identify the information, unless the information is contained in a Commonwealth record, or we are required by law, or a court/tribunal order, to retain the information.

10. Use of information

  1. We use the personal information we have collected about you for the purpose it was collected and related purposes, including to perform our business functions and to provide you with the Services.
  2. We may use your personal information for the following purposes:
    1. to contact and communicate with you;
    2. to facilitate your use of the Services;
    3. for internal record keeping;
    4. to perform our necessary business functions (such as internal audit investigations, performance reporting, market research, service development and planning);
    5. to enable your participation in competitions you enter, which are run by us;
    6. to comply with our obligations under applicable laws; and
    7. to offer additional benefits to you connected with the Services.
  3. We will not use or disclose personal information we hold about you that was collected for a particular purpose for another purpose, unless you have consented to the use or disclosure of the information for another purpose, or the use or disclosure is otherwise permitted under the Privacy Act.
  4. We may use or disclose your personal information (excluding sensitive information) for direct marketing purposes.
  5. We may conduct direct marketing.
  6. You can opt out of receiving any marketing information by clicking on the “unsubscribe” option in the marketing email sent to you, by Webform, via the opt-out mechanism contained in any other marketing correspondence or by contacting the Privacy Officer via the contact details contained in this Privacy Policy.
  7. All our marketing correspondence will display a clearly visible and user-friendly opt-out mechanism. We may imply consent to receive direct marketing material if you do not use the opt-out mechanism.

11. Disclosing personal information

  1. Sometimes we may disclose personal information about you to third parties. Examples of third parties that we may disclose your personal information to include, but are not limited to:
    1. organisations that carry out functions on our behalf, such as information technology service providers, web hosting providers, professional advisers;
    2. our Payment Processing Provider; and
    3. any other person, where you have given your consent.
  2. Where your personal information is disclosed, we will seek to ensure that information is used, held and disclosed consistently with the Privacy Act and any other applicable laws.
  3. We do not sell your personal information to third parties.

12. Overseas recipients

  1. In some circumstances we may need to disclose your personal information to overseas recipients such as our web hosting provider headquartered in the United States of America.
  2. Where your personal information is disclosed, we will:
    1. take reasonable steps to ensure that the overseas recipient does not breach the APPs, unless an exception in the Privacy Act applies; and
    2. seek to ensure that information is used, held and disclosed consistently with the Privacy Act and any other applicable laws.

13. Quality of personal information

  1. We will take reasonable steps to ensure that any personal information we collect, use or disclose is accurate, complete, up-to-date and relevant to our functions or activities.
  2. If you believe that your personal information is not accurate, complete or up to date, please contact our Privacy Officer in accordance with the contact details set out below.

14. Access to personal information

  1. You may at any time request access to personal information we hold about you. We will give you access to that information, unless an exception in the Privacy Act applies.
  2. We will respond to a request for access within a reasonable time (usually 30 days) and give you access in the manner you request, if it is reasonable and practicable to do so.
  3. We may need to verify your identity before we give you access to your personal information.
  4. In certain circumstances, we may charge you a reasonable fee for providing access to the personal information we hold about you.
  5. If we refuse to give you access to your personal information or refuse to give you access in the manner that you request, we will provide you with the reasons for our decisions and how you can make a complaint as required by the Privacy Act.
  6. If you are an Account Holder you can access some of the personal information held by us by accessing your registered Account.
  7. Please contact our Privacy Officer in accordance with the contact details set out below, if you would like to request access to your personal information.

15. Correcting personal information

  1. We will take reasonable steps to amend your personal information to keep it accurate, complete and up-to-date.
  2. If you think that any personal information we hold about you is incorrect, inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request us to correct the information by contacting us in accordance with the contact details set out below. We will take reasonable steps to correct that information.
  3. We will respond to a correction request within a reasonable time (usually 30 days). We may need to verify your identity before we correct your personal information.
  4. If we correct your personal information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction, unless it is impractical or unlawful to do so.
  5. If we refuse to correct the personal information, then we will provide you with the reasons for our decision and how you can make a complaint as required by the Privacy Act.
  6. Please contact our Privacy Officer in accordance with the contact details set out below, if you would like to request a correction of your personal information.

16. Changes to this policy

  1. From time to time, it may be necessary for us to review our Privacy Policy and the information contained in this document. We will notify you of any changes by posting an updated version on our Website.

17. Privacy officer contact details

  1. If you:
    1. have any issues about the way we handle your personal information after reading this policy;  
    2. wish to request access to, or updating of, your personal information held by us;
    3. become aware of a potential breach of privacy; or  
    4. wish to make a complaint,  
    please contact our Privacy Officer.

  2. Our Privacy Officer can be contacted as set out below:

    Privacy Officer

    Telephone: 03 6231 1866

    Mail: Level 5, 81 Elizabeth Street, Hobart TAS 7000

    Email: info@noover.com

18. External complaint mechanism

  1. If you are not happy with the outcome of the Privacy Officer’s investigation or we have not replied to you within a reasonable time, then you can raise your concern with the Office of the Australian Information Commissioner (“OAIC”).

  2. Complaints can be made to OAIC in the following ways:

    Office of the Australian Information Commissioner

    Telephone: 1300 363 992

    Email: enquiries@oaic.com.au

    Mail: Office of the Australian Information Commissioner  

    GPO Box 5218 Sydney NSW 2001

    Online: www.oaic.gov.au/privacy/making-a-privacy-complaint

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