Noover Pty Ltd, ACN 664 215 865 (“Noover”) is incorporated in Australia. It provides registered users with the ability to access and pay for ticketless parking and related services at participating car parks (“Services”). The Services are delivered via the Noover App (“App”), and the Noover marketing website, [www.noover.com.au] (“Website”) together, the (“Sites”).
Noover respects your privacy and is committed to ensuring the integrity and security of the personal information you entrust to us. Our staff are trained to protect your personal information in accordance with our policies, procedures and systems.
We are committed to complying with our obligations under the Privacy Act 1988 (Cth) (“Privacy Act”), including the Australian Privacy Principles (“APPs”).
This policy is easy to access and is available on our website at [www.noover.com.au]. You may request a copy of the policy by contacting our Privacy Officer in accordance with the contact details set out below.
Please read this policy carefully before you provide us with any personal information.
We will review this policy from time to time. We encourage you to check our website regularly as any updated policy will be available on our website.
If you are an App User, the personal information we may collect from you includes: your full name, gender, date of birth, contact details such as phone number, email address, postal address and postcode, device identifier, vehicle registration number, account log-in credentials, and any other information that we consider to be reasonably necessary in connection with the App.
When you respond to Noover emails we collect your email address, name and any other information you choose to include in the body of your email or responses.
If you contact us by phone, we will collect the phone number you use to call us. If you contact us by phone, webform or social media platforms or otherwise, we may collect additional information in order to verify your identity. Please note that we will only interact with you on confidential matters via a secure forum.
When you visit our Sites either we or our hosting service provider will record information (such as your computer’s IP address and top level domain name, the type of browser you are using, the date, time and pages accessed) in relation to your visit.
We will only collect sensitive information about you with your consent where that information is reasonably necessary for our functions.
The information which may be collected includes technical data such as browser and device data, location data, and IP address usage data, such as time spent on the Sites, pages visited, links clicked.
We use Google Analytics, a website analysis service provided by Google LLC to better understand our customers and provide targeted advertising to suit our customer’s interests and preferences.
By using our Sites you consent to the processing of your personal information by Google in accordance with Google’s policy which can be found at the following link: www.google.com/policies/privacy/partners/
We also use Google Analytics to measure marketing activity and monitor website usage and other online statistical and analytical data. This enables us to generate detailed statistics about traffic to our Sites, traffic sources and how users interact with our Sites and third party websites. We also measure and record conversions and sales.
The information collected includes how often users visit our Sites, what links they click, the user’s IP address, geolocation, browser and operating system and what other sites a user visited before coming to our Sites.
The information collected by Google Analytics is governed by Google Analytics’ Terms of Service, which can be found at the following link: https://www.google.com/analytics/terms/us.html
Further information about how Google Analytics collects and processes your personal information can be found at the following link: https://policies.google.com/technologies/partner-sites
We collect your personal information so that we can perform our functions and activities and provide you with the Services. We will, if it is reasonable and practical to do so, collect personal information directly from you.
We collect personal information from you through Webforms, our Sites, including through ‘contact us’ forms, resource downloads, email sign-ups, phone calls, social media and when you become a App User, at various points throughout your use of the Services.
Sometimes we collect personal information about you from other sources.
This may happen where:
You may choose not to provide certain personal information to us, in which case we may not be able to provide some functionality of the Services to you, or to respond to your requests.
In certain circumstances, for example, if you are a visitor to our Sites you can choose to provide information anonymously or to use a pseudonym.
If we collect personal information about you that we did not ask for, we will check whether we could have collected that information ourselves.
If we could have collected the information, we will handle it in the same way we handle other information we collect from you.
If we could not have collected the personal information and the information is not contained in a Commonwealth record, we will destroy the information or de-identify the information provided it is lawful and reasonable to do so.
We may collect your personal information directly from you, but sometimes we collect your personal information from third parties or you may not be aware that we have collected your personal information.
When we receive your personal information, we will take reasonable steps to notify you of the collection and the circumstances that surround the collection.
We are committed to keeping your personal information secure.
We may store your personal information in different ways, including physical and electronic form. The information is stored within secure systems that are protected in controlled facilities. Our employees and authorised agents are obliged to respect the confidentiality of any personal information held by us.
We treat all personal information as confidential. We will take reasonable steps to ensure that personal information is protected from misuse, interference and loss, and unauthorised access, modification and disclosure.
If we no longer need your personal information for any purpose, we will take reasonable steps to destroy or permanently de-identify the information, unless the information is contained in a Commonwealth record, or we are required by law, or a court/tribunal order, to retain the information.
We use the personal information we have collected about you as reasonably required to perform our business functions and provide you with the Services. We will not use or disclose personal information we hold about you that was collected for a particular purpose, for another purpose, unless you have consented to the use or disclosure of the information for another purpose, or the use or disclosure is otherwise permitted under the Privacy Act.
Uses of your personal information may include:
You can opt out of receiving any marketing information by clicking on the clearly visible and user-friendly “unsubscribe” option in the marketing email sent to you, by Webform, or by contacting us in accordance with the contact details provided below. We may imply consent to receive direct marketing material if you do not use the opt-out mechanism.
Sometimes we may disclose personal information about you to third parties. Examples of third parties that we may disclose your personal information to include, but are not limited to:
Our agreements with our service providers, advisers and business partners require these entities to ensure this information is only used to carry out functions on our behalf or subject to your consent, for other related functions.
Where your personal information is disclosed, we will seek to ensure that information is used, held and disclosed consistently with the Privacy Act and any other applicable laws.
We do not sell your personal information to third parties.
In some circumstances we may need to disclose your personal information to overseas recipients such as our web hosting provider headquartered in the United States of America.
Where your personal information is disclosed, we will:
We will take reasonable steps to ensure that any personal information we collect, use or disclose is accurate, complete, up-to-date and relevant to our functions or activities.
If you believe that your personal information is not accurate, complete or up to date, please contact our Privacy Officer in accordance with the contact details set out below.
You may at any time request access to personal information we hold about you. We will give you access to that information, unless an exception in the Privacy Act applies.
We will respond to a request for access within a reasonable time (usually 30 days) and give you access in the manner you request, if it is reasonable and practicable to do so. If we refuse to give you access in the manner you request, we will take reasonable steps to give you access in a manner that meets our needs as well as yours.
We may need to verify your identity before we give you access to your personal information.
In certain circumstances, we may charge you a reasonable fee for providing access to the personal information we hold about you.
If we refuse to give you access to your personal information or refuse to give you access in the manner that you request, we will provide you with the reasons for our decisions and how you can make a complaint as required by the Privacy Act.
If you are an App User you can access some of the personal information held by us by accessing your registered account.
Please contact our Privacy Officer in accordance with the contact details set out below, if you would like to request access to your personal information.
We will take reasonable steps to amend your personal information to keep it accurate, complete and up-to-date.
If you think that any personal information we hold about you is incorrect, inaccurate, out-of-date, incomplete, irrelevant or misleading, you may request us to correct the information by contacting us in accordance with the contact details set out below. We will take reasonable steps to correct the information.
We will respond to a correction request within a reasonable time (usually 30 days). We may need to verify your identity before we correct your personal information.
If we correct your personal information that we have previously disclosed to another entity, and you ask us to tell the other entity about the correction, we will take reasonable steps to tell the other entity about the correction, unless it is impractical or unlawful to do so.
If we refuse to correct the personal information, then we will provide you with the reasons for our decision and how you can make a complaint as required by the Privacy Act.
Please contact our Privacy Officer in accordance with the contact details set out below, if you would like to request a correction of your personal information.
Our Privacy Officer can be contacted as set out below:
Telephone: 03 6231 1866
Mail: Level 5, 81 Elizabeth Street, Hobart TAS 7000
If you are not happy with the outcome of the Privacy Officer’s investigation or we have not replied to you within a reasonable time, then you can raise your concern with the Office of the Australian Information Commissioner (“OAIC”).
Complaints can be made to OAIC in the following ways:
Office of the Australian Information Commissioner
Telephone: 1300 363 992
Mail: Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001